When joining us you book and pay for your space for the whole term. No refunds are given for lessons not attended for any reason including illness, holiday etc.
If you attend private lessons we will aim to arrange an alternative lesson where possible if we are notified of a lesson you are unable to attend in advance (e.g. at the beginning of the term), but please bear in mind this may not be with your normal teacher and may not always be possible as we have still booked and paid for the pool time and your teacher for the session as a block.
We operate a no refund policy. With running classes at such competitive prices and ensuring our teachers receive good rates for the fantastic lessons they deliver we are very heavily affected by cancellations. In the event of lesson cancellations we still pay our teachers their full rate for the whole session, unlike many other swim schools, as we strongly believe this is the right thing to do. This means we absorb any cancellations costs ourselves. In order to be sustainable and able to continue providing our classes we do not issue refunds for any cancelled classes.
In the unlikely event that lesson is cancelled by us, due to any reason such as pool closure or teacher illness, this lesson will be carried forward as a credit. You can use your credit during swim weeks or any other additional one off sessions during the term. You can also transfer your credit to another of your children if needed or desired (for the same lesson price). We like to ensure consistency in our classes so do not allow credit lessons during the ‘normal’ term.
Credits can be carried forward term to term, so if you are unable to attend your extra lesson during the term you can attend a lesson the following term. If you discontinue lessons you will lose the credit.
If a lesson is cancelled due to adverse weather conditions the lesson will not be credited as these matters are outside our control.