When joining us you book and pay for your space for the whole term. No refunds are given for lessons not attended for any reason including illness, holiday etc.

We operate a no refund policy for preschool & school aged classes. With running classes at such competitive prices and ensuring our teachers receive good rates for the fantastic lessons they deliver we are very heavily affected by cancellations. In order to be sustainable and able to continue providing our classes we do not issue refunds for any cancelled classes.

In the unlikely event that lesson is cancelled by us, due to any reason such as pool closure or teacher illness, this lesson will be carried forward as a credit. You can use your credit during swim weeks or any other additional one off sessions during the term. You can also transfer your credit to another of your children if needed or desired (for the same lesson price).

Credits can be carried forward term to term, so if you are unable to attend your extra lesson during the term you can attend a lesson the following term. If you discontinue lessons you will lose the credit.

For our baby & toddler classes we appreciate many families cannot attend a lesson on another day and we do not usually run these classes during our half term & holiday swim weeks for a make up lesssons, so we will take the owed class off your following terms’ payment.

If a lesson is cancelled due to adverse weather conditions or other extenuating circumstances the lesson will not be credited as these matters are outside our control.