What is your refund policy?

When joining us you book and pay for your space for the whole term. No refunds are given for lessons not attended for any reason including illness, holiday etc.

We operate a no-refund policy for preschool & school-aged classes. Our classes are offered at very competitive prices for the quality of both the lessons and facilities and we are proud to support our teachers in receiving excellent rates & benefits for the fantastic lessons they deliver. We are therefore very affected by cancellations. So we can be a sustainable small business and continue to provide our classes we do not issue refunds for any cancelled classes.

In the unlikely event that a lesson is cancelled by us, due to any reason such as pool closure or teacher illness, this lesson will be carried forward as a credit. You can use your credit during swim weeks or any other additional one off sessions during the term. You can also transfer your credit to another of your children if needed or desired (for the same lesson price), or “top up” your class to a smaller group.

We will often add any cancelled lessons into half terms and holidays.

Credits can be carried forward term to term, so if you are unable to attend your extra lesson during the term you can attend a lesson the following term. If you discontinue lessons you will lose the credit.

For our baby & toddler classes, we appreciate many families cannot attend a lesson on another day and we do not usually run these classes during our half-term & holiday swim weeks for make-up lesssons, so we will refund you any owed swims at the end of the current term.

If a lesson is cancelled due to adverse weather conditions or other extenuating circumstances the lesson will not be credited as these matters are outside our control.