Does my child need to wear a hat?
All children entering the pool must wear a hat (except our Birthlight baby swimming classes). This helps keep our pools clean and safe as well [...]
Can my child wear goggles?
It can be very dangerous for children to become reliant on goggles and for this reason all children learn without and also have “no goggles” [...]
My child can swim unaided already, why are they in a beginner group?
Very often we have children join us who have learnt to swim unaided elsewhere. If the children have not learnt correctly from the start they [...]
Do I need to get in the water with my child?
Our Birthlight baby and toddler classes are the only classes where parents/guardians need to come in the water with the children. Children can join a [...]
Do I need to watch my child’s lesson?
Parents are required to stay on site during lessons in case of emergency. If for any reason you need to leave the site you must [...]
How long will it take my child to learn to swim?
How long is a piece of string? This is one of our most commonly asked questions and there is no definitive answer. This will depend [...]
How do we rebook for the following term?
You are automatically re-enrolled for the following term. If you do not wish to continue lessons the following term you must respond by email to [...]
What is your refund policy?
We operate a no-refund policy. Our classes are offered at very competitive prices for the quality of both the lessons and facilities, and we are [...]